top of page
1. Information collected by the Websites
2. Purpose of Personal Data collected
Personal Data that you provide to us voluntarily on our Websites and the other related channels may be processed and/or disclosed to our Vendors (as hereinafter defined) for the following purposes (collectively, Purposes): to manage, verify and complete transactions with you; to manage and verify your membership for our customer loyalty scheme (where applicable); to direct market our products and/or services to you; to understand and analyze our sales, and your needs and preferences; to develop, enhance, market and provide products and services to meet your
needs; to enable you to participate in promotions and contests; to process exchanges or product returns; to improve our services; to respond to your requests or complaints; to send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives offered by PLAY and/or its partners and/or advertisers; to process your payment transactions; for our credit control service and/or collection of debts due and owing to us; and to comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority.
Although the precise details of the Personal Data collected will vary according to the specific purpose (such as contests, forums, surveys etc.) whether via online or otherwise, we may typically collect the following Personal Data from or in relation to you:
Date of birth;
Identity card number or passport number
3. Use and Disclosure
We may disclose your Personal Data within PLAY and/or to the Vendors (as hereinafter defined) for the Purposes set forth hereinabove in accordance with the terms and conditions set out herein.
4. Impact of Non-Provision of Personal Data
Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to us, then your application or request for any of the above Purposes may not be accepted or acted upon or your request to browse some information on the Websites, or the use of, or subscription to, or purchase of an products and/or services offered by PLAY may be denied or affected.
5. Storage and Retention of Personal Data
Your Personal Data shall be stored either in hard copies in our offices or in servers located in Malaysia. It may be necessary to transfer your Personal Data to third party services providers based/located outside Malaysia. By continuing to use the Websites, products and/or services of PLAY, you hereby consent to such transfer.
Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the Purposes stated in paragraph (2) above or as required to satisfy legal regulatory, accounting requirements or to protect our interests.
Save and except as provided in paragraph (15) hereof, we do not offer any online facilities for you to delete your Personal Data held by us.
6. How Email and 'Contact Us' messages are being handled
Your Personal Data shall be stored either in hard copies in our offices or in servers located in Malaysia. It may be necessary to transfer your Personal Data to third party services providers based/located outside Malaysia. By continuing to use the Websites, products and/or services of PLAY, you hereby consent to such transfer. Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the Purposes stated in paragraph (2) above or as required to satisfy legal regulatory, accounting requirements or to protect our interests. Save and except as provided in paragraph (15) hereof, we do not offer any online facilities for you to delete your Personal Data held by us.
7. Communication or Utilization Data
Through your use of telecommunications services to access the Websites and/or any other sites operated and/or managed by PLAY, your communications data (e.g. IP address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to Personal Data. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.
8. Automatic Collection of Non-Personally Identifiable Data
When you access the Websites and/or use of any product/services offered by PLAY, we may automatically (i.e., not by registration) collect, use and disclose non-personally identifiable data, including but not limited to information about your Internet browser and operating system, domain name of the website from which you came, number of visits, average time spent on the site and pages viewed. We may use and disclose these non-personally identifiable data and share it within PLAY and/or third parties to inter alia; monitor the attractiveness of the Websites and improve our performance/product/services/content on an aggregate, anonymize and non-personally identifiable basis. However, please be assured that this information is not intended to be used to personally identify you.
For example, we may collect:
Device information— such as your hardware model, IP address, other unique device identifiers, operating system version, browser type and settings, such as language and available font settings, and settings of the device you use to access our Websites.
9. Online Tracking and Advertising
Cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit a Website. Cookies can help us and the Authorized Third Parties understand which parts of our Websites are the most popular because they help us see which pages and features users access and how much time they spend on the pages. By studying this kind of information, we are better able to adapt our Websites and provide you with a better experience. Cookies help us and the Authorized Third Parties understand which advertisements you have seen so that you don’t receive the same advertisement each time you visit our Websites. Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of our Websites. Beacons. We, along with the Authorized Third Parties, also may use technologies called beacons (or “pixels”) that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and third parties use beacons for a variety of purposes, including to analyze the use of the Websites and products and/or services offered by PLAY and (in conjunction with cookies) to provide content and advertisements that are more relevant to you.
Local Storage & Other Tracking Technologies
We, along with third parties, may use other kinds of technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and Hypertext Markup Language revision 5 (HTML5) local storage, in connection with our Websites. We also may use unique identifiers associated with your device, such as mobile advertising identifiers. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For HTML5 local storage, the method for disabling HTML5 will vary depending on your browser. For Flash cookies, information about disabling or deleting information contained in Flash cookies can be found here.
Additional Choices with Respect to Targeted Advertising
Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable tracking technologies in mobile applications. Many mobile devices allow you to opt-out of targeted advertising for mobile applications using the settings within the mobile application or your mobile device. For more information, please check your mobile settings. You also may uninstall our applications using the standard uninstall process available on your mobile device or app marketplace.
10. Public Forums
Our Websites make information sharing, feedback, forums, and/or message boards available to Users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your Personal Data. We request that users treat each other with courtesy and mutual respect.
11. Job Applicants
Personal Data provided in connection with an application for employment will be used to determine your suitability for a position with PLAY and, if applicable, your terms of employment or engagement.
Your information may also be used to monitor our recruitment initiatives and equal opportunities policies. Your details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and credit reference agencies. Credit reference agencies record these searches and you can contact us to find out which agencies we used. Unsuccessful applications may be retained to match your skills to future job opportunities.
Our Websites have security measures in place to protect the loss, misuse and alteration of the information under our control. When a User is asked to provide his/her credit card information, we provide a secure environment through our partners' systems (using industry standard SSL or SET protocols) for this purpose. For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. So, while we strive to protect such Personal Data, we cannot ensure or warrant the security of any Personal Data transmitted to us and individuals do so at their own risk. Once any Personal Data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure. A username and password may be essential for you to use some sections of the Websites. For your own protection, we require you to keep these confidential and to change your password regularly (if required).
Our Websites contain links to other sites. We are not responsible for the privacy practices or the content of such sites. We have established relationships with advertisers and/or business partners but such relationships are generally technical in nature, or content collaborations. If any advertisers and/or business partners access to any information entered by Users in our database, this fact shall be disclosed to the Users upon initiating the registration process. Users who feel they do not wish their information to be shared by anyone other than the Websites may then opt out of completing the registration.
15. Right of Access to Personal Data
PLAY Berhad [Company No.: 1125089-T]
UOA Business Park
No. 1, Jalan Pengaturcara U1/51a, Kawasan Perindustrian Temasya,
40150 Shah Alam, Selangor
17. Play E-Wallet
“Current Balance” means the balance available in your Play e-Wallet for your usage of the Play Service. For the avoidance of doubt, the amount reflected as the Current Balance shall include amounts deducted for pending transactions. You may check the balance in your Play e-Wallet through the Play’s website. “MSISDN” means the mobile number assigned to you by MBits via Play; “Prepaid” means the prepaid products and services offered by MBits and other service providers where applicable; “e-Wallet limit” means the monetary limit per Transaction on Play e-Wallet imposed by Bank Negara Malaysia in the sum of Ringgit Malaysia Two Hundred Only (RM200) unless otherwise informed by MBits. MBits reserves the right to amend the Play e-Wallet limit in accordance with the allowable limits set by Bank Negara Malaysia; you are not allowed to exceed the Play e-Wallet Limit per Transaction; “Validity” means your Play e-Wallet validity is followed by the prepaid validity; “e-Wallet Services” means the electronic money issuer and transfer service provided by MBits via Play e-Wallet; “You” or “Your” means the person who is authorized to use the Play Service subject to these Terms and Conditions herein; “Transfer” means, as the context permits, (a) the debiting of an amount of electronic money from your Play e-Wallet and purchase our Play plan or Play e- Wallet, in each case less any applicable Fees; “Website” means the Play’s website, or such other website through which MBits may offer and manage the Play e-Wallet Services from time to time. Play e-Wallet General Rules These rules form an agreement between you and us, MBits Digital Sdn Bhd, whenever you use Play e-Wallet. You must read these rules carefully because they explain yours and MBits’ legal rights and duties to each other. If you use any of the services available on your Play e-Wallet, you accept that these rules apply to you. Use of Play e-Wallet Services. The Play e-Wallet Services are made available by MBits to you at its sole and absolute discretion for the following purposes: Payment for any purchase of goods and services via online Play’s website; Deposit into your Play e-Wallet subject to the Play e-wallet Limit; To top-up own Play e-Wallet.
You acknowledge and agree that you are only permitted to use the Play e-Wallet Services as expressly set out in these Terms and Conditions or third-party terms and conditions applicable to the products and services, which may be posted from time to time in connection with such products and services. You may view your Play e-Wallet Transactions at by logging into the Play’s website portal.
Period of Agreement
This agreement shall take effect from the Activation date of the mobile number and shall continue to be in force until terminated in accordance with these Terms and Conditions.
Minimum Age Requirements
By subscribing or using to the Play Service, you warrant that you are at least twelve (12) years of age, and in any event, have parental consent to enter into this agreement, where although you are above twelve (12) years old, you remain under the legal age to enter into a contract.
These Rules Will Change From Time To Time We can change these rules from time to time. We will tell you about changes that are important to the Play e-Wallet Services by putting a notice about this on
the Play’s website. If you don’t agree to the changes you should not use the Play e-Wallet Services anymore. If you use the Play e-Wallet Services after we have given you this notice, we can assume that you have read, understood and agreed to these new rules.
Communicate with Customer Service Call Centre Any information or communication about the Play e-Wallet Services, you may call to Play Customer Service Call Centre from 9am-6pm, 5 days a week, Monday - Friday. You may call 011-33777777.
bottom of page